Help Center
Frequently Asked Questions
Find answers to the most commonly asked questions about our products, orders, delivery, payments, and services.
Yes. We are committed to providing genuine and quality jewellery products. Customer trust and satisfaction are our top priorities.
Yes. Narayan Jewellers operates a physical jewellery showroom in Krishna Nagar, Lucknow, where customers can visit and explore our collections.
Narayan Jewellers has been serving customers since 2022 and has built a strong reputation through quality products and customer-focused service.
Yes. We provide secure delivery services across serviceable locations through trusted logistics partners.
We use trusted jewellery logistics partners including Sequel Global for secure transportation and delivery.
Delivery times vary by location. Most orders are delivered within 2-10 business days after dispatch.
Yes. Tracking details are provided once your order has been dispatched.
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other secure payment methods available during checkout.
Orders can generally be cancelled before dispatch. Once shipped, cancellation may not be possible.
Returns may be accepted in cases such as damaged products, manufacturing defects, or incorrect items received.
No. Customized or personalized jewellery orders are generally non-returnable and non-refundable.
You can reach our support team at +91 9452299432 or [email protected] during business hours.
No. We offer various jewellery collections including gold, silver, diamond, bridal, and fashion jewellery.
Yes. We use secure payment gateways and trusted delivery partners to ensure a safe shopping experience.
Yes. Customers can contact us to discuss custom jewellery requirements and personalized designs.
Still Have Questions?
Our team is happy to assist you with any questions regarding jewellery, orders, shipping, or custom requirements.
Call Us: +91 9452299432